Privacy Policy

How we collect, use, and protect your information

Last updated: December 2024

Introduction

Data Jam Solutions Ltd ("Data Jam", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website data-jam.com and use our services.

We are a privacy-first company. The same principles we apply to our JamBox technology - no cameras, no personal data collection, complete anonymity - guide how we handle your information on this website.

Information We Collect

Information You Provide

When you use our contact form, we collect:

  • Name - to address you personally
  • Email address - to respond to your enquiry
  • Company name (optional) - to understand your business context
  • Message content - the details of your enquiry

Information Collected Automatically

When you visit our website, we may collect:

  • Log data - IP address, browser type, pages visited, time spent
  • Device information - device type, operating system
  • Referral data - how you found our website

How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide customer support
  • Send you information about our products and services (only if you've opted in)
  • Improve our website and user experience
  • Analyse website traffic and usage patterns
  • Comply with legal obligations

Cookies

Our website uses minimal cookies:

  • Essential cookies - Required for the website to function (e.g., form submissions)
  • Analytics cookies - Help us understand how visitors use our site (only with your consent)

You can control cookie preferences through our cookie banner or your browser settings. Disabling cookies may affect some website functionality.

Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers - Third parties who help us operate our website (e.g., Netlify for hosting and form processing)
  • Legal requirements - When required by law or to protect our rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 2 years.

Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access - Request a copy of your personal data
  • Rectification - Request correction of inaccurate data
  • Erasure - Request deletion of your data ("right to be forgotten")
  • Restriction - Request limitation of processing
  • Portability - Request transfer of your data
  • Object - Object to processing of your data

To exercise any of these rights, please contact us at hello@data-jam.com.

Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

  • HTTPS encryption for all data transmission
  • Secure cloud hosting infrastructure
  • Regular security reviews
  • Limited access to personal data

International Transfers

Data Jam operates in both the UK and US. Your information may be transferred to and processed in countries outside of your residence. We ensure appropriate safeguards are in place for any international data transfers.

Children's Privacy

Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Controller

Data Jam Solutions Ltd is the data controller responsible for your personal information.